Download the 54th Street mobile app available for iPhone or Google users. Simply search ‘54th Street’ in the App/Play Store. Launch the app and select the ‘Join Now’ button, fill out all required information and you are registered immediately. This is the preferred and easiest method for joining the program.
OurStreet Rewards FAQ's
If we are unable to answer your questions through the FAQ's, you can fill out the contact 54 form. Select 'OurStreet Rewards Inquiry' and fill out the required information. Your request will be addressed within 1-2 business days. You will only be contacted if we need further information.
How to Become a Member
- How do I become an OurStreet Rewards member?
- Does it cost anything to become an OurStreet Rewards member?
No, there is no charge or fee to become a member of the OurStreet Rewards program.
- Is the OurStreet Rewards program available at all 54th Street locations?
Yes, the OurStreet Rewards program is currently available at all locations.
ACCRUING VISIT POINTS, TOTAL VISITS AND REWARD DOLLARS
- What are visit points, total visits and Reward Dollars?
Visit points range from 1-4 and are earned by guests when they visit a location and make purchases on food or drink (min spend $7.99). Total visits track your lifetime visits since registering in the program. $5 in Rewards Dollars are automatically added to your account each time you accrue 4 visit points.
- How do I accrue visit points and earn Reward Dollars?
On each visit, launch the mobile app and select the ‘Check In’ button. You will need to give your check-in code to the server/bartender right before check delivery. Once the server/bartender connects your account to the point-of-sale system and closes the check, you will see your visit point added to your balance. Please note: your check total must meet the minimum spend of $7.99.
$5.00 in Reward Dollars are automatically added to your account each time you accrue 4 visit points.
- Do I have to check in through the mobile app to accrue a visit and earn Reward Dollars?
No, instead of checking in with the app, you can provide your phone number to your server/bartender and your visit point will be accrued at check close.
- If I do not have to check in on the app to accrue a visit and earn Reward Dollars, why should I download the app?
Downloading the app is the preferred way of signing up to become an Ourstreet Rewards member. The registration takes place immediately which allows you to accrue visits/redeem Reward Dollars right away. You can see your current balance of visit points, Reward Dollars and lifetime visits. You can also view your transaction history to make sure your account is accurate.
With the app, you can also place your name on the wait list before dining in with us. You can order online for pickup or delivery, save your favorite and recent orders and accrue visit points/Redeem Reward Dollars for your online order.
- How do I track my accrued visit points and earn Reward Dollars?
Launch the mobile app and select the ‘My Account’ button. You will see your current balance of visit points, Reward Dollars and total lifetime visits. You can now select the history button under “My Account,” to reference the dates you earned visit points/Reward Dollars and earned and redeemed Reward items.
- Do Reward Dollars expire?
Yes. Reward Dollars expire 90 days after receipt.
- Is there anything that I cannot accrue a visit point for?
Yes. Purchases made that do not meet the minimum spend of $7.99 will only count as a “total visit” and not a visit accrual towards earning rewards dollars. The minimum spend is referenced AFTER any Reward redemption or discounts have been applied to the check.
- Can more than one guest accrue a visit point at the same table?
Yes. Ask your server to split the check and if each guest has a registered OurStreet Rewards account, each guest may accrue a visit on their own individual check. Each OurStreet Rewards member must pay for their own check and give the server/bartender their own check-in code in order to accrue a visit point.
- Can I still accrue a visit point if someone else in my party is paying?
No. The OurStreet Rewards member who is paying for the bill is the only one who will accrue a visit point for the transaction.
Rewards Items
- What kind of Reward items can I receive?
Every guest who signs up for the OurStreet Rewards program will receive a Welcome Reward and Birthday Reward. The Welcome Reward is a one-time Reward that you will receive when you become an OurStreet Rewards member. The Birthday Reward is an annual Reward that you will receive before your birthday. Guests will also receive varying Rewards based on their participation in the program.
- How do I track if I have received any Reward items?
Launch your mobile app and select the ‘My Account’ button. Rewards that you receive will be automatically added and listed in your balance list. If you opted in to receive email notification, you will also receive an email when you have received a Reward.
- Do I need to print my OurStreet Reward email that I received?
No. There are no physical items that need to be printed. The email is simply a notification that a Reward Item has been loaded to your account.
- Do Reward items expire?
Yes. Rewards are added to your account with a set time frame and expiration date. Most Rewards are valid for 15 to 30 days. Tap downward arrow to right of Reward to see date of expiration.
Redeeming Reward Items & Reward Dollars
- How do I redeem Reward items and/or Reward Dollars while in restaurant?
Launch your mobile app and select the ‘Check In’ button. You will need to give your check-in code to the server/bartender right before check delivery. Inform them of any Rewards/Reward Dollars you have available and wish to use. Only one reward or reward dollars may be redeemed per visit.
- How do I redeem Reward items and/or Reward Dollars when ordering online?
Launch your mobile app and select the ‘Order Now’ button. Place all menu items into your basket and proceed to checkout. On the ‘Basket’ page, select ‘Apply Rewards’ and all available Rewards/Reward Dollars will show. Select the Reward you would like to use. Only one (1) Reward can be applied to online orders.
- Is there anything that I cannot use Reward items and/or Reward Dollars for?
Yes. Reward Items/Reward Dollars cannot be used to redeem alcoholic beverages. There are specific laws stating when and how much alcohol can be discounted. However, purchases that are alcohol only can accrue an OurStreet Rewards visit point.
- May I redeem a Reward items and/or Rewards Dollars on the same visit?
No. You can't redeem Reward Items and Reward Dollars on the same visit. Please specify to your server/bartender during the payment process what you wish to redeem.
- What if I do not want to use my Reward items and/or Rewards Dollars during my visit?
Your server will ask you after applying your check in code or phone number during the payment process if you would like to redeem your reward. Let them know you wish to NOT redeem your reward/rewards.
- Can more than one guest use a Reward items and/or Rewards Dollars at the same table?
Yes. Ask your server to split the check and if each guest has a registered OurStreet Rewards account, each guest may redeem on their own individual check. Each OurStreet Rewards member must pay for their own check in order to redeem any Rewards and/or Reward Dollars.
- Can I still redeem Reward items and/or Rewards Dollars if someone else in my party is paying?
No. The OurStreet Rewards member who is paying for the bill is the only one who will be able to redeem Rewards and/or Reward Dollars for the transaction.
I Don’t Know How, I Forgot, What Do I Do?
- What is my OurStreet Rewards account username?
If you signed up for the OurStreet Rewards program or reset your password in July of 2019, your username is your email address. If you signed up before July of 2019, you had a separate username. If you have forgotten your username, follow the reset password prompt below to retrieve your username.
- I forgot my OurStreet Rewards account username or password?
When you are on the login page of the mobile app, there is a ‘Forgot?’ link in the ‘Password’ box. Enter your registered email address into the dialog box that says “email” and click ‘Submit’ to reset your password. You will be sent an email with a link to change your password.
- How do I update my OurStreet Rewards account profile?
Launch the mobile app and select ‘Edit Profile’ from the top left-hand navigation on the ‘Home’ page. You will be able to manage most your personal information from this screen. Make sure to select the ‘Save’ button at the bottom to make updates permanent.
- Who do I contact if I have an issue/problem with my OurStreet Rewards account?
If you are having an issue/problem with your account, please fill out the ‘Contact 54’ form. Select ‘OurStreet Rewards Inquiry’ and fill out all required info. Your request will be addressed within 1-2 business days. You will only be contacted if we need further information.
- I forgot to give my check-in code to my server/bartender during my visit; is there any way to still accrue a visit?
Yes, you can receive credit as long as your total guest check is equal or greater than $7.99, after any applied discounts, and you have a receipt dated within the last 30 days. Please fill out the ‘Contact 54’ form. Select ‘OurStreet Rewards Inquiry’ and fill out all required info. Your request will be addressed within 1-2 business days. You will only be contacted if we need further information.
- My server did not give me credit for my visit; is there any way to still accrue a visit point?
Yes, you can receive your visit point as long as your total guest check is equal or greater than $7.99, after any applied discounts. Please fill out the ‘Contact 54’ form. Select ‘OurStreet Rewards Inquiry’ and fill out all required info. Your request will be addressed within 1-2 business days. You will only be contacted if we need further information.
- My Reward Item expired; can I have it added back onto my OurStreet Rewards account?
No. Once a received reward expires, it is no longer valid. Don’t let them get away!
- Why haven't I received my Birthday Reward?
Birthday Rewards are added every Wednesday for the upcoming week to registered OurStreet Rewards members who have a birthday in that month. Registered members who sign up one week after their birthday will receive the birthday Reward the Wednesday following their birthday. However, if you register more than a week after your birthday, your Reward will not be added to your account until the following year.
- What do I do if my account profile does not list my birthday?
Unfortunately, you are not able to update your birthday on your account profile. Please fill out the ‘Contact 54’ form. Select ‘OurStreet Rewards Inquiry’ and fill out all required info. Your request will be addressed within 1-2 business days. You will only be contacted if we need further information.
- Can I redeem Reward Dollars and/or a Reward Item with an outside discount such as the 54th Street survey coupon?
No. You may choose to use either a Reward, Reward dollars OR one outside discount. They may not be used together at any time.
- Can I earn a visit point when redeeming a discount other than OurStreet Rewards?
As long as your guest check is equal or greater than $7.99 after applied discounts, you will still earn a visit point.
- What are the OurStreet Rewards program terms and conditions?
Most of the terms and conditions are addressed in the FAQ's. However, please note that 54th Street reserves the right to discontinue this program at any time. Members would then be allowed to redeem any rewards that have already been issued. Reward Dollars and other Gift Rewards under the OurStreet Rewards Program are not redeemable for cash. Rewards and offers earned but not used by you as a result of your participation will expire and will not be redeemable for cash or any other form of compensation. For review of our entire privacy policy and terms and condition, please click here.
NEW APP FEATURES- JOIN THE WAIT, ORDER ONLINE & FAVORITES
- How do I get on the wait list from the app before visiting the restaurant?
Select the ‘Join the Wait’ icon on the app ‘home screen.’ Enter your city & state or zip code into the locations finder bar. Select your location, then select the ‘Join the Wait,’ icon again. Enter up to six guests and add your name and phone number to the list. Note: This does not guarantee immediate seating upon arrival. This puts your name on the wait list before walk-ins and will shorten your wait time.
- How do I order food for pickup or delivery from the 54 App?
Sign in to your app with your username (most usernames are your email address) and password. Then, select the ‘Order Now,’ icon on the app ‘home screen.’ Select your 54th Street location. Build your order and review your basket. Choose your order type as ‘curbside’ or ‘delivery.’ You can apply one Reward or Reward Dollars to your order. Proceed to the ‘checkout,’ screen to process your order. Once you order is processed, your visit point will accrue as long as the total is $7.99 or above. There is no need to 'check in,' when ordering food for 'curbside,' or 'delivery,' through the app or website. For more help on ordering online, click here.
- How do i get rewarded for referring a friend?
Once you refer a friend, your friend must sign up for the OurStreet Rewards Program and visit 54th Street two times. Once they visit two times, you will receive a notification that you have received $5 in reward dollars.
- How do I add an order to favorites?
Right after you place your order, on the order summary page at the very top it states 'save as favorite' and you need to enter the name of the order. You can also do so by viewing a recent order and selecting 'save as favorite' in the actions section.
- What can I do with a recent order?
Select one of your recent orders and in the order summary section you will see all detailed information. You are also able to 'order again' or 'save as favorite' in the actions section.
How to Become a Member
- How do I become an OurStreet Rewards member?
Ask your server/bartender for a ‘physical’ OurStreet Rewards card at any participating 54th Street. You must register your card on our website to accrue visits and earn Reward Dollars and/or Rewards.
- Does it cost anything to become an OurStreet Rewards member?
No, there is no charge or fee to become a member of the OurStreet Rewards program.
- Is the OurStreet Rewards program available at all 54th Street locations?
Yes, the OurStreet Rewards program is currently available at all locations.
Accruing Visit Points, Total Visits and Reward Dollars
- What are visit points, total visits and Reward Dollars?
Visit points range from 1-4 and are earned by guests when they visit a location and make purchases on food or drink (min spend $7.99). Total visits track your lifetime visits since registering in the program. $5 in Rewards Dollars are automatically added to your account each time you accrue 4 visit points.
- How do I accrue visit points and earn Reward Dollars?
On each visit, you will need to give your card to the server/bartender right before check delivery. Once the server/bartender swipes the card, it will be entered into our point-of-sale system and your visit point will be added to your account balance once the check is closed. Please note: your check total must meet the minimum spend of $7.99 to receive a visit point.
$5.00 in Reward Dollars are automatically added to your account each time you accrue 4 visit points.
- Do I have to provide the server/bartender with my card to accrue a visit and earn Reward Dollars?
No, once you have registered your physical card on our website, you can simply provide your phone number to your server/bartender and your visit point will be accrued at check close.
- How do I track my accrued visit points and earn Reward Dollars?
Visit the OurStreet Rewards login page. Enter username & password and click login button. All visit points, Reward Dollars and total lifetime visits are listed in the Summary of Accounts. Select ‘Transaction History,’ in the top header to reference the dates you earned visit points/Reward Dollars and earned and redeemed Reward Dollars.
- Do Reward Dollars expire?
Yes. Reward Dollars expire 90 days after receipt.
- Is there anything that I cannot accrue a visit point for?
Yes. Purchases made that do not meet the minimum spend of $7.99 will only count as a “total visit” and not a visit accrual towards earning rewards dollars. The minimum spend is referenced AFTER any Reward redemption or discounts have been applied to the check.
- Can more than one guest accrue a visit point at the same table?
Yes. Ask your server to split the check and if each guest has a registered OurStreet Rewards account, each guest may accrue a visit point on their own individual check. Each OurStreet Rewards member must pay for their own check and give the server/bartender their ‘physical’ card in order to accrue a visit.
- Can I still accrue a visit if someone else in my party is paying?
No. The OurStreet Rewards member who is paying for the bill is the only one who will accrue a visit for the transaction.
Rewards Items
- What kind of Rewards Items can I receive?
Every guest who signs up for the OurStreet Rewards program will receive a Welcome Reward and Birthday Reward. The Welcome Reward is a one-time Reward that you will receive when you become an OurStreet Rewards member. The Birthday Reward is an annual Reward that you will receive before your birthday. Guests will also receive varying Rewards based on their participation in the program.
- How do I track if I have received any Reward Items?
Visit the OurStreet Rewards login page. Enter username & password and click login button. All available Reward Items are listed in the Summary of Accounts. If you opted in to receive email notification, you will also receive an email when you have received a reward.
- Do I need to print my OurStreet Reward email that I received?
No. There are no physical items that need to be printed. The email is simply a notification that a Reward Item has been loaded to your account.
- Do Reward Items expire?
Yes. Rewards are added to your account with a set time frame and expiration date. Most rewards are valid for 15 to 30 days.
Redeeming Reward Items & Reward Dollars
- How do I redeem Reward Items and/or Reward Dollars while in restaurant?
Present your server/bartender with your physical card during the payment process and inform them of any Rewards or Reward Dollars you have available and wish to use.
- How do I redeem Reward Items and/or Dollars when ordering online?
Go to 54th Street online ordering page. Place all menu items into your basket and proceed to checkout. On the ‘Basket’ page, select ‘Apply Rewards’ and all available rewards will show. Select which Reward Dollars you would like to use. Only one (1) reward can be applied to online orders.
NOTE: Must be signed in to be able to see rewards. Use same username and password login as usual.
- Is there anything that I cannot use Reward items and/or Reward Dollars for?
Yes. Reward Items and Reward Dollars cannot be used on alcoholic beverage only purchases. There are specific laws stating when and how much alcohol can be discounted. However, purchases that are alcohol only can accrue an OurStreet Rewards visit point.
- May I redeem a Reward items and/or Rewards Dollars on the same visit?
No. You can't redeem Reward Items and Reward Dollars on the same visit. Please specify to your server/bartender during the payment process what you wish to redeem.
- What if I do not want to use my Reward Items and/or Rewards Dollars during my visit?
You have the choice whether or not redeem your Reward Item and/or Reward Dollars on your current visit. You must you notify your server during the payment process that you do not prefer to redeem on that visit.
- Can more than one guest use a Reward Item and/or Rewards Dollars at the same table?
Yes. Ask your server to split the check and if each guest has a registered OurStreet Rewards account, each guest may redeem on their own individual check. Each OurStreet Rewards member must pay for their own check in order to redeem any rewards and/or Reward Dollars.
- Can I still redeem Reward Items and/or Rewards Dollars if someone else in my party is paying?
No. The OurStreet Rewards member who is paying for the bill is the only one who will be able to redeem rewards and/or Reward Dollars for the transaction.
I Don’t Know How, I Forgot, What Do I Do?
- Why do I have to register my ‘physical’ OurStreet Rewards card?
Registration is required in order to earn/redeem Reward Items and Reward Dollars and track your account activity. If your ‘physical’ card is not registered, you can still accrue visit points and total lifetime visits but will not earn any Reward Dollars until you have registered.
- I lost my ‘physical’ OurStreet Rewards card. How do I attain a replacement?
You can obtain a new ‘physical’ card at any participating 54th Street location. You will need to know your current card/account number. This can be found by logging in to your OurStreet Rewards account. Provide the card number to your server/bartender in store and they will transfer your personal information and rewards onto a new card.
- Is there an easier option to replace my ‘physical’ OurStreet Rewards card other than exchanging my card in-store?
Yes. You can download the OurStreet Rewards mobile app and sign in with your same account username and password. All previously entered data will appear in the mobile app and you will see your current card/account number under the ‘My Account’ tab. All actions taken in the mobile app will affect your card. You no longer need to worry about keeping track of your card or getting a new account.
- I have a ‘physical’ OurStreet Rewards card but would like to sign up for the OurStreet Rewards mobile app. How do I sign up and keep my current visit points, Reward Dollars, Reward Items and card history?
Download the OurStreet Rewards mobile app and sign in with your same account username and password. All previously entered data associated with your ‘physical’ card will automatically transfer to the mobile app. All actions taken in the mobile app will affect your card and vise-versa.
NOTE: If you currently have an unregistered ‘physical’ card, choose “Join Now” and follow the prompts to register your card through the app. Both card and app will be linked upon completion.
- What is my OurStreet Rewards account username?
If you signed up for the OurStreet Rewards program or reset your password in July of 2019, your username is your email address. If you signed up before July of 2019, you had a separate username. If you have forgotten your username, follow the reset password prompt below to retrieve your username.
- I forgot my OurStreet Rewards account username or password?
Visit the OurStreet Rewards login page. Select the ‘Click here to request a new password’ link located at the bottom of the white box Enter your registered email address into the dialog box that says “email” and click ‘Submit’ to reset your password. You will be sent an email with a link to change your password.
- How do I update my OurStreet Rewards account profile?
Visit the OurStreet Rewards login page. Enter username & password and click login button. Select the "Edit Account" tab once you have logged in. You will be able to manage all your personal information.
- Who should I contact if I have issues/problems with my OurStreet Rewards account?
If you are having an issue/problem with your account, please fill out the ‘Contact 54’ form. Select ‘OurStreet Rewards Inquiry’ and fill out all required info. Your request will be addressed within 1-2 business days. You will only be contacted if we need further information.
- I forgot to give my card to the server/bartender during my visit to the restaurant. Is there any way to still accrue a visit?
Yes, you can receive credit as long as your total guest check is equal or greater than $7.99, after any applied discounts, and you have a receipt dated within the last 30 days. Please fill out the ‘Contact 54’ form. Select ‘OurStreet Rewards Inquiry’ and fill out all required info. Your request will be addressed within 1-2 business days. You will only be contacted if we need further information.
- Why didn’t my visit point accrue on one or more of my visits?
You must spend $7.99 after any applied Reward dollars, Reward Items and Discounts in order for a visit point to accrue. If you feel you have met this criteria and are still missing a visit point, please fill out the ‘Contact 54’ form. Select ‘OurStreet Rewards Inquiry’ and fill out all required info. Your request will be addressed within 1-2 business days. You will only be contacted if we need further information.
- My Reward Item expired; can I have it added back onto my OurStreet Rewards account?
No. Once a received reward expires, it is no longer valid. Don’t let them get away!
- Why haven't I received my Birthday Reward?
Birthday Rewards are added every Sunday for the upcoming week to registered OurStreet Rewards members who have a birthday in that month. Registered members who sign up one week after their birthday will receive the birthday Reward the Sunday following their birthday. However, if you register more than a week after your birthday, your Reward will not be added to your account until the following year.
- Can I use redeem Reward Dollars and/or a Reward Item with an outside discount such as the 54th Street survey coupon, 20% off mailer, etc?
No. You may choose to use either a Reward and Reward Dollars together OR one outside discount. Both may not be used together at any time.
- Can I earn a visit point when redeeming a discount other than OurStreet Rewards?
As long as your guest check is equal or greater than $7.99 after applied discounts, you will still earn a visit point.
- What do I do if my account profile does not list my birthday?
Unfortunately, you are not able to update your birthday on your account profile. Please fill out the ‘Contact 54’ form. Select ‘OurStreet Rewards Inquiry’ and fill out all required info. Your request will be addressed within 1-2 business days. You will only be contacted if we need further information.
- What are the OurStreet Rewards program terms and conditions?
Most of the terms and conditions are addressed in the FAQ's. However, please note that 54th Street reserves the right to discontinue this program at any time. Members would then be allowed to redeem any rewards that have already been issued. Reward Dollars and other Gift Rewards under the OurStreet Rewards Program are not redeemable for cash. Rewards and offers earned but not used by you as a result of your participation will expire and will not be redeemable for cash or any other form of compensation. For review of our entire privacy policy and terms and condition, please click here.
New App Features- Join the Wait, Order Now & Favorites
- How do I get on the wait list from the app before visiting the restaurant?
Select the ‘Join the Wait’ icon on the app ‘home screen.’ Enter your city & state or zip code into the locations finder bar. Select your location, then select the ‘Join the Wait,’ icon again. Enter up to six guests and add your name and phone number to the list. Note: This does not guarantee immediate seating upon arrival. This puts your name on the wait list before walk-ins and will shorten your wait time.
- How do I order food for pickup or delivery from the 54 App?
Sign in to your app with your username (most usernames are your email address) and password. Then, select the ‘Order Now,’ icon on the app ‘home screen.’ Select your 54th Street location. Build your order and review your basket. Choose your order type as ‘curbside’ or ‘delivery.’ You can apply one Reward or Reward Dollars to your order. Proceed to the ‘checkout,’ screen to process your order. Once you order is processed, your visit point will accrue as long as the total is $7.99 or above. There is no need to 'check in,' when ordering food for 'curbside,' or 'delivery,' through the app or website. For more help on ordering online, click here.